Why And How To Use Microlearning To Train Customer-Facing Staff

4 Ways To Apply Microlearning To Your Training Customer-facing employees represent your brand, so it pays to keep them well-equipped. But their busy, fast-paced jobs make taking time out for training difficult. Microlearning is a solution for ensuring you get them the right training at the right time. Training needs vary when you’re talking about … Read more

8 Ways Online Training Assists Customer Service Staff Manage Stress In The Workplace

How Online Training Assists Customer Service Staff Manage Stress In The Workplace Stress often runs rampant in the workplace. Especially for customer service employees who are on the front lines every day, fielding complaints and questions. In small quantities, it can help your team stay alert and improve productivity. It’s a powerful motivator. However, a … Read more